Returns are a program supplied directly by the relevant sellers under this policy, through which you are given the choice of an exchange, replacement, and/or refund, by the relevant sellers. It’s possible that not all of the items in a certain category have the same returns policy. The returns/replacement policy specified on the product page should take precedence over the general returns policy for all products. For any exceptions to this returns policy, please refer to the relevant item’s applicable return/replacement policy on the product page as well as the table below.
1. Sales proceeds and refunds
1.1 Nodal Account: Remittances to you for Your Transactions (excluding COD transactions) will be made through a nodal account (the “Nodal Account“) in accordance with the directions issued by the Reserve Bank of India for the opening and operation of accounts and settlement of payments for electronic payment transactions involving intermediaries vide its notification RBI/2009-10/231 DPSS.CO.PD.No.1102 / 02.14.08/ 2009-10 dated November 24, 2009.
Remittance to you for COD transactions shall be made through the online bank or any other mutually agreed and other means used to transfer to Your Bank Account. You hereby agree and authorize us to collect payments on your behalf from customers for any sales made through the COD mechanism.
You authorize and permit us to collect and disclose any information (which may include personal or sensitive information such as Your Bank Account information) made available to us in connection with this Agreement to a bank, auditor, processing agency, or third party contracted by us in connection with this Agreement.
Subject to and without limiting any of the rights described in Section 2 of the General Terms, we may hold back a portion of your Sale Proceeds as a separate reserve (“Reserve“). The Reserve will be in an amount as determined by us and the Reserve will be used only for the purpose of settling the future claims of customers in the event of non-fulfillment of delivery to the customers of your products keeping in mind the period for refunds and chargebacks.
Customer Returns
The return policy is however divided into three parts. Read down the columns in detail for understanding the terms and conditions for the respective category of products.
PART 1
Returnable product category and measurable actions
|
Category |
Returns, Actions Possible, and Conditions (if any) |
|
Lifestyle: Jewellery, Footwear Accessories, Travel Accessories, Watch Accessories, etc. |
10 days Refund or Replacement |
|
Lifestyle: Watch, Winter Wear (Blazer, Sweatshirt, Scarf, Shawl, Jacket, Coat, Sweater, Thermal, Kid’s Thermal, Track Pants, Shrugs), etc. |
10 days Refund, Replacement, or Exchange |
|
Lifestyle: T-Shirt, Footwear, Sari, Shorts, Dress, Kid’s (Capri, Shorts & Tops), Men’s (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory), Women’s (Ethnic Wear, Fabric, Blouse, Jean, Skirt, Trousers, Bra), Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage, etc. |
14 days Refund, Replacement, or Exchange |
|
Home: Home Improvement Tools, Household Items, Home décor, Furnishing Home: Pet Supplies & Rest of Home. |
7 to 10 days Refund or replacement |
|
Books: (All books) Sports Equipments: (Racquet, ball, support, gloves, bags etc.) Exercise & Fitness Equipments: (Home Gym combos, dumbbell etc.) Auto Accessories: Car and Bike accessories (helmets, car kit, media players etc.) |
*7 days Replacement only* *Free replacement will be provided within 7 days considering the product is delivered in defective or damaged condition or different from the ordered item. Keep the product intact is necessary, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.* |
|
Toys: (Remote controlled toys, Learning toys, Stuffed toys etc.) Stationary: (Pens, Diary notebooks, Calculators etc, pencil box, etc.) Musical Instruments: (Guitar, strings, etc.) |
10 days Replacement only Non-Returnable – All Wind Instruments (Harmonicas, Flutes etc.) This item is non-returnable due to hygiene and personal wellness. In case these products are delivered in damaged/defective condition or different from the ordered item, we will provide a free replacement. |
|
All Mobiles: Including Apple & Google phones Electronics: (except Apple / Beats, Google, Realme, Samsung, JBL& Infinity, Epson, HP, Dell, Canon, MI Products (Tablets,Laptops, Smart Watches) All Small Home Appliances: (Except Chimney, Water Purifier, Fan, Geyser) Furniture: Hammock Swing & Stool |
7 days Replacement only (Non-Returnable: Screen guards, screen protectors and tempered glasses) In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues. In any case, only one replacement shall be provided. |
|
Electronics: Apple / Beats, Google, Realme, Samsung, JBL & Infinity, Epson, HP, Dell, Canon & MI Products (Tablets,Laptops, Smart Watches) |
7 days Replacement only For all functionality related issues, do contact the brand authorized service centre directly. |
|
Rest of Small Home Appliances: Chimney, Water Purifier, Fan, Geyser only |
10 days Replacement only For products requiring installation, returns shall be eligible only when such products are installed by the brand’s authorized personnel. In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone or through an in-person technical visit. If a defect is seen within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues. In any case, only one replacement shall be provided. |
|
No Questions Asked |
10 days Refund or replacement This policy enables easy product return requests for customers through the Platform, subject to product validations at the time of pick-up and fraud prevention mechanisms. This policy shall be applicable only if the product was bought when this policy was applicable to the product. If not, the policy provided here shall apply to the order. It is clarified that a customer may only be able to seek a one-time replacement under this Policy, subject to the other terms provided herein. Exceptions to this policy: Following claims will be covered under the policy provided here and through corresponding validation processes a. product undelivered b. product/accessories missing c. wrong product/accessories delivered |
|
No Returns categories |
Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail. You can view the complete list of non-returnable products here. |
|
Refurbished |
7 days Replacement only To help you solve issues with your product, we will troubleshoot your product either through online tools, over the phone, or through an in-person technical visit. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be having a warranty partner for some products resolving any subsequent issues. |
Non-Returnable product categories as per the seller’s Return Policy
|
Category |
Products that are not eligible for return |
|
Auto Accessories |
Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax |
|
Automobiles |
Cars, Mopeds, Motorcycles and Scooters |
|
Bath and Spa |
Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps |
|
Baby Care |
Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers |
|
Cleaning Products |
Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder |
|
Computer/ Mobile Accessories/Electronics |
Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software, Mobile/Tablet/Laptop Screen Guards, Screen Guard Applicators, Graphics Cards, Processors, Motherboards, Internal Hard Drives, RAMs and Apple Brand Products. |
|
Food and Nutrition |
Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables, artificial Sweetener, Milk and other Edible Products |
|
Fashion |
Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits |
|
Footwear Accessories |
Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax |
|
Gardening Products |
Plant Saplings, Plant Seeds and Soil Manure |
|
Health Care |
Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip, Healthcare accessory, medical treatment and surgical instruments |
|
Home Products |
Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces, Sprays, paint remover, napkins, cleaning gloves and accessory and spray paints |
|
Hygiene |
Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care |
|
Innerwear |
Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests |
|
Jewellery |
Coins |
|
Music Instrument Accessories |
Mouthpiece Cap/Pad/Set, Oils and Polish |
|
Party Supplies |
Balloons, Candles, Cut-outs, marker refills, Decoration articles and Whistles |
|
Festive Supplies |
Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi or Rangoli Color |
|
Personal Care |
Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs, Lip Care, Lipstick, Nail Care, Body Care, Foot Care, Mens Grooming Accessory, Bindi, Body Art, Makeup Accessory, Body & Skin Accessory, bath and spa accessory, Razors and Blades |
|
Pet Supplies |
Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs |
|
Sexual Wellness |
Condoms, Fertility Kit/Supplements, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators |
|
Health & Safety Products |
Safety Helmets, Safety Goggle, Safety Gloves |